Overcoming goal displacement and power displacement in social service provision

Steen Bengtsson

doi:10.1080/15017410309512629

Original Articles

Overcoming goal displacement and power displacement in social service provision

Author:

Steen Bengtsson

The Danish National Institute of Social Research Herluf Trolles Gade 11, 1052 Copenhagen, Denmark, DK

About Steen

Steen Bengtsson is senior researcher at the Danish National Institute of Social Research I Copenhagen, Denmark, and ass. prof. at Roskilde University. Research interests: Social services, users' participation, employment of people with disabilities and disability pensions.

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Abstract

Disabled people in their encounters with social authorities often experience them as knowing better and of little help. Social service authorities often lose sight of their actual goal of assisting clients to have greater opportunities to participate in everyday life. The nature of social work makes it possible to suppress clients instead of listening and talking with them But nothing impedes our trying to use creativity to find better ways to enlighten administration towards increasing client power that is obviously currently deficient. An empirical project about encounters between parents of disabled children and the social authorities is used to illustrate this. The aim of this project has been to find mechanisms that determine client satisfaction and to create mechanisms for client power, in order to develop a service that more adequately focuses on and accomplishes its goals.

How to Cite: Bengtsson, S., 2009. Overcoming goal displacement and power displacement in social service provision. Scandinavian Journal of Disability Research, 5(3), pp.262–280. DOI: http://doi.org/10.1080/15017410309512629

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Published on 08 Jul 2009

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CC BY 4.0

References

Ahrne , Göran . (1995). . . Social Organisations: interaction inside, outside and between organisations. , [city: London]: : Sage. .
Barnes , Colin . (1991). . . Disabled People in Britain and Discrimination. , [city: London]: : Hurst & Co. .
Bengtsson , Steen . (1997). . . “Quality by Users’ Influence and Involvement in Denmark ‐The Logical Development of Social Services. ”. In Developing Quality in Personal Social Services. , Edited by: Evers , Haverinen , Leichsenring and Wistow . European Centre Vienna: Ashgate. .
Bengtsson , Steen . (2000). . . A Truly European Type of Disability Struggle: Disability Policy in Denmark and the EU in the 1990s. . European Journal of Social Security , 2((4)) 2000/2001.
Bengtsson , Steen and Middelboe , Nina . (2001). . . "Der er ikke nogen der kommer og fortæller, hvad man har krav på ‐ forældre til børn med handicap møder det sociale system”. [Nobody is coming and telling you what you can claim ‐ parents with disabled children encounter the social system]. , [city: Copenhagen]: : National Institute for Social research. . Report 01:1.
Bengtsson , Steen and Middelboe , Nina . (2003). . . “Is it possible to satisfy people who encounter the system of social services?. ”. In Children and Social Security. , International Studies on Social SecurityEdited by: Bradshaw , Jonathan . Vol. 8, [city: Aldershot]: : Ashgate. .
Bengtsson , Steen , Wiene , Janika and Bak , Christina . (2003). . . Lyttemøde modellen. [The listening‐ meeting model]. , [city: Copenhagen]: : National Institute for Social Research. . Report 03:16.
Council Directive 2000/78/EC of 27 November 2000 establishing a general framework for equal treatment in employment and occupation..http://europa.eu.int/comm/employment_soci al/soc‐dial/labour/78ec/ad_en.pdf (http://europa.eu.int/comm/employment_soci al/soc‐dial/labour/78ec/ad_en.pdf)
Department of Health (2000). . . Children Act Report 1995‐ 1999, [city: London]:
Dowling , Monica and Dolan , Linda . (2000). . . Families with children with disabilities ‐inequalities and the social model. . Disability and Society , 16((1))January 2000 2001.
Eiser , Christine . (1993). . . Growing up with a chronic disease‐ the impact on children and their families. , [city: London]: : Jessica Kingsley. .
Evers , Adalbert . (1997). . . “Quality Development ‐Part of a Changing Culture of Care in Personal Social Services. ”. In Developing Quality in Personal Social Services. , Edited by: Evers , Adalbert , Haverinen , Riitta , Leichsenring , Kai and Wistow , Gerald . European Centre, Vienna: Ashgate. .
Kreiner, Svend:.http://www.biostat.mcw.edu/software/digram.html (http://www.biostat.mcw.edu/software/digram.html)
Lindqvist , Bengt . (1998a). . . Nar åsikter blir handling. [When attitudes become action]. , : 16.[city: Stockholm]: : SOU. . 1998:.
Lindqvist , Bengt . (1998b). . . Kontrollerad och ifrågasat [Controlled and distrusted]. , : 48.[city: Stockholm]: : SOU. . 1998:.
Lindqvist , Bengt . (1999). . . Lindqvists nia. [The ninth report of Lindqvist]. , [city: Stockholm]: : SOU. . 1999.
Lipsky , M. (1980). . Street‐Level Bureaucracy. Dilemmas of the Individual in Public Services. , [city: New York]: : Russel Sage Foundation. .
Middleton , Laura . (1998). . . Services for disabled children: integrating the perspective of social workers. . Child and Family Social Work , 3: : 239.–. 1998.
New Zealand Disability Survey 2002:.www.stats.govt.nz (www.stats.govt.nz)
Norman , Richard . (1988). . . Service management: Strategy and leadership in service businesses. , [city: Chichester]: : Wiley. .
Oliver , Michael . (1990). . . The Politics of Disablement. , [city: Basingstoke]: : Macmillan. .
Oliver , Michael and Barnes , Colin . (1998). . . Disabled People and Social Policy. , [city: London]: : Longman. .
Oorshot , Wim van and Hvinden , Bjørn . (2000). . . Introduction: Towards convergence?: Disability Policies in Europe. . European Journal of Social Security , 2((4)) 2000/2001.
Pollitt , Christopher . (1997). . . “Business and Professional Approaches to Quality Improvement: A Comparison of their Suitability for the Personal Social Services. ”. In Developing Quality in Personal Social Services. , Edited by: Evers , Adalbert , Haverinen , Riitta , Leichsenring , Kai and Wistow , Gerald . European Centre Vienna, Ashgate. .
Scott , W. Richard . (2003). . . Organizations: rational, natural and open systems. , [city: Upper Saddle River], [state: NJ]: : Prentice Hall. .
Spicker , Paul . (2000). . . The welfare state‐ a general theory. , [city: London]: : Sage. .

[CIT0001] Ahrne , Göran . (1995). . . Social Organisations: interaction inside, outside and between organisations. , [city: London]: : Sage. .

[CIT0002] Barnes , Colin . (1991). . . Disabled People in Britain and Discrimination. , [city: London]: : Hurst & Co. .

[CIT0003] Bengtsson , Steen . (1997). . . “Quality by Users’ Influence and Involvement in Denmark ‐The Logical Development of Social Services. ”. In Developing Quality in Personal Social Services. , Edited by: Evers , Haverinen , Leichsenring and Wistow . European Centre Vienna: Ashgate. .

[CIT0004] Bengtsson , Steen . (2000). . . A Truly European Type of Disability Struggle: Disability Policy in Denmark and the EU in the 1990s. . European Journal of Social Security , 2((4)) 2000/2001.

[CIT0005] Bengtsson , Steen and Middelboe , Nina . (2001). . . "Der er ikke nogen der kommer og fortæller, hvad man har krav på ‐ forældre til børn med handicap møder det sociale system”. [Nobody is coming and telling you what you can claim ‐ parents with disabled children encounter the social system]. , [city: Copenhagen]: : National Institute for Social research. . Report 01:1.

[CIT0006] Bengtsson , Steen and Middelboe , Nina . (2003). . . “Is it possible to satisfy people who encounter the system of social services?. ”. In Children and Social Security. , International Studies on Social SecurityEdited by: Bradshaw , Jonathan . Vol. 8, [city: Aldershot]: : Ashgate. .

[CIT0007] Bengtsson , Steen , Wiene , Janika and Bak , Christina . (2003). . . Lyttemøde modellen. [The listening‐ meeting model]. , [city: Copenhagen]: : National Institute for Social Research. . Report 03:16.

[CIT0008] Council Directive 2000/78/EC of 27 November 2000 establishing a general framework for equal treatment in employment and occupation..http://europa.eu.int/comm/employment_soci al/soc‐dial/labour/78ec/ad_en.pdf (http://europa.eu.int/comm/employment_soci al/soc‐dial/labour/78ec/ad_en.pdf)

[CIT0009] Department of Health (2000). . . Children Act Report 1995‐ 1999, [city: London]:

[CIT0010] Dowling , Monica and Dolan , Linda . (2000). . . Families with children with disabilities ‐inequalities and the social model. . Disability and Society , 16((1))January 2000 2001.

[CIT0011] Eiser , Christine . (1993). . . Growing up with a chronic disease‐ the impact on children and their families. , [city: London]: : Jessica Kingsley. .

[CIT0012] Evers , Adalbert . (1997). . . “Quality Development ‐Part of a Changing Culture of Care in Personal Social Services. ”. In Developing Quality in Personal Social Services. , Edited by: Evers , Adalbert , Haverinen , Riitta , Leichsenring , Kai and Wistow , Gerald . European Centre, Vienna: Ashgate. .

[CIT0013] Kreiner, Svend:.http://www.biostat.mcw.edu/software/digram.html (http://www.biostat.mcw.edu/software/digram.html)

[CIT0014] Lindqvist , Bengt . (1998a). . . Nar åsikter blir handling. [When attitudes become action]. , : 16.[city: Stockholm]: : SOU. . 1998:.

[CIT0015] Lindqvist , Bengt . (1998b). . . Kontrollerad och ifrågasat [Controlled and distrusted]. , : 48.[city: Stockholm]: : SOU. . 1998:.

[CIT0016] Lindqvist , Bengt . (1999). . . Lindqvists nia. [The ninth report of Lindqvist]. , [city: Stockholm]: : SOU. . 1999.

[CIT0017] Lipsky , M. (1980). . Street‐Level Bureaucracy. Dilemmas of the Individual in Public Services. , [city: New York]: : Russel Sage Foundation. .

[CIT0018] Middleton , Laura . (1998). . . Services for disabled children: integrating the perspective of social workers. . Child and Family Social Work , 3: : 239.–. 1998.

[CIT0019] New Zealand Disability Survey 2002:.www.stats.govt.nz (www.stats.govt.nz)

[CIT0020] Norman , Richard . (1988). . . Service management: Strategy and leadership in service businesses. , [city: Chichester]: : Wiley. .

[CIT0021] Oliver , Michael . (1990). . . The Politics of Disablement. , [city: Basingstoke]: : Macmillan. .

[CIT0022] Oliver , Michael and Barnes , Colin . (1998). . . Disabled People and Social Policy. , [city: London]: : Longman. .

[CIT0023] Oorshot , Wim van and Hvinden , Bjørn . (2000). . . Introduction: Towards convergence?: Disability Policies in Europe. . European Journal of Social Security , 2((4)) 2000/2001.

[CIT0024] Pollitt , Christopher . (1997). . . “Business and Professional Approaches to Quality Improvement: A Comparison of their Suitability for the Personal Social Services. ”. In Developing Quality in Personal Social Services. , Edited by: Evers , Adalbert , Haverinen , Riitta , Leichsenring , Kai and Wistow , Gerald . European Centre Vienna, Ashgate. .

[CIT0025] Scott , W. Richard . (2003). . . Organizations: rational, natural and open systems. , [city: Upper Saddle River], [state: NJ]: : Prentice Hall. .

[CIT0026] Spicker , Paul . (2000). . . The welfare state‐ a general theory. , [city: London]: : Sage. .

Reading: Overcoming goal displacement and power displacement in social service provision

Original Articles

Overcoming goal displacement and power displacement in social service provision

Author:

Steen Bengtsson

The Danish National Institute of Social Research Herluf Trolles Gade 11, 1052 Copenhagen, Denmark, DK

About Steen

X close

Abstract

References